TERMS OF USE AND TRANSACTIONS special-price.gr.

I. INTRODUCTION

special-price.gr is the "Website" and "Electronic Store" for the exhibition and sale of products via the Internet, which belongs to the company "DIMITRIS LIAKOPOULOS & SIA OE" with its headquarters in Volos, at 54 Taki Oikonomaki Street (VAT :999512073/ D.O.Y VOLOU).

These General Terms and Conditions for using the website and purchasing the products/services of our online store (hereinafter the "Terms of Use and Transactions" or the "Terms of Use"), define the terms and conditions of your browsing on our website and of use of this and our online store and govern the sales contract concluded between us for the purchase of products from our online store.

Before entering our online store, we invite you to consult the Terms of Use and Transactions and make sure you agree with them. If you disagree with any of these Terms of Use, you must not take any action on our Website or our online store, including simply browsing it. However, any action you take in our online store, such as browsing it, registering, or purchasing our products, is considered as unconditional acceptance of these Terms of Use and Transactions.

special-price.gr reserves the right to unilaterally amend or renew these Terms of Use at its absolute discretion and/or when the amendment is required by law, possibly without prior notice to you, always however within the framework of transactions morals and the limits set by the law. special-price.gr undertakes the obligation to inform you of any modifications as well as any change, through the Website.

Any modifications will be effective from the date they are posted on this website.

It is clarified that any change to these Terms of Use does not include orders that you have already placed in our online store, before the amendments come into force in accordance with the above. The use of special-price.gr after the above-mentioned amendment is considered acceptance of the Terms of Use, as amended. The use of this website by you and any transaction you make in our online store is at your sole responsibility.

II. WEBSITE SERVICES – ELECTRONIC STORE

A. PROVISION OF INFORMATION

The information provided by this website is complete, true, valid and up-to-date, whether it concerns our identity or the products provided by our online store.

The above guarantees are subject to any technical or typographical errors, which cannot be foreseen or have occurred unintentionally or due to interruptions in the operation of this website or due to force majeure.

special-price.gr has received all the necessary technical and other means in order to immediately update the available quantity of our products, however it reserves an express reservation regarding the validity of the quantities of the products available in the online store, since the update may take place within five (5) days, from the moment of their modification.

B. MEMBER REGISTRATION

Your registration as a Member at special-price.gr is desirable but not necessary in order to make a purchase from our Online Store.

By entering your requested personal information (name and surname, address, postal code of current main residence, telephone, valid email address) and accepting these Terms of Use and Transactions, you become a special-price Member. gr and we open your own Member Account.

Registration and participation as a member is free, personal, non-transferable and non-assignable. You are responsible for the information you provide us and special-price.gr relies exclusively and only on your statements regarding your personal information.

Your personal information that you provide us when you register as a Member, our Company processes them exclusively for the purpose of:

(a) The creation of your Account at special-price.gr through which you can track the progress of your order, the history of your transactions, etc.

(b) Our communication with you regarding the transactions between us (e.g. to ensure the possibility of communication with you, for the completion, dispatch and delivery of your order, for payment and our secure financial transaction).

You have the possibility, at any time, to have access to your data, or you can also at any time request the immediate deletion or correction of your data, their temporary non-use by special-price.gr, their blocking or non-transmission, following the same process as above for sending emails to us.

In any case, your information is kept by our Company only for as long as you are a registered Member of special-price.gr.

Your personal data is not disclosed to any third party and is managed exclusively by special-price.gr.

All your personal information, which is collected through the special electronic form of special-price.gr, is absolutely necessary for the performance of the above services and your registration indicates your full consent.

Regarding the collection and processing of your personal data, the terms and provisions of the Personal Data Protection Policy apply.

special-price.gr does not hand over information about your name, surname, home address or other personal data to third parties.

C. PURCHASING THROUGH THE STORE

1. ORDER

1.1. Completion – Order Confirmation.

You can complete your order as a guest or as a member. During the completion of your order the system will automatically guide you through the very simple and quick registration process. If you wish to make your purchase as a guest, your data will not be stored for any future use (except for data related to the tax authorities).

To complete the order, you must choose a payment method from the available ones and accept these terms. The prices listed on our products include VAT. and are considered final.

Shipping and cash on delivery costs are added to the final payment amount and are indicated on the final order form, which we send to your email address.

Upon submission of your order, it will send you a message to the email account you have registered with us, which will notify you:

That we received the order.

The products you have ordered.

Shipping and cash on delivery costs.

The payment method.

In case there is a problem with your order or the availability of the products, a representative of our company will contact you in order to confirm the order.

1.2. Order cancellation.

Your order can be canceled:

1.2.1. Before the order is completed. Before submitting your order, you technically have the option to "return to cart" and remove the quantities of products from your cart that you do not wish to order by pressing the "remove" button.

1.2.2. After completing the order but before receiving the products.

If the online order has been completed but has not been shipped yet, you can cancel it by sending an email to info@special-price.gr.

1.2.3. After receiving the order.

Your refusal to accept your products upon delivery by the Carrier shall constitute your right of withdrawal.

In any case, we inform you that in the event of your withdrawal, special-price.gr records the event in a special file.

In the case of a second order from the same customer, payment is made by bank deposit.

1.2.4. After receiving the order, due to error, due to defective products, due to loss.

After receipt your order is cancelled, in case you receive a defective product, the wrong product (not included in the final order form) or you never receive a product due to loss.

2. SHIPMENT AND DELIVERY OF PRODUCTS

2.1. Shipping charges.

The shipping of the products of your order is subject to shipping costs which are added to the final payment amount and are clearly indicated on the final order form.

2.2. Place – Delivery dates and times.

The days of delivery of your products are defined by the operating hours of the Transport company that undertakes their transport and takes place at the place of delivery that you have indicated in your order form.

Order delivery time is 3 to 4 working days.

The above deadlines do not apply during periods of extreme weather or strikes and in any case of force majeure, which may affect transport and delivery times.

2.3. Delivery Delay.

Our Company makes every effort to deliver your products on time, however we reserve the right that the delivery of your product(s) may be delayed in the event that:

(a) The product is not in our warehouse and is delayed by our supplier.

(b) The product you ordered has already been discontinued and is unavailable due to a sudden and unannounced announcement by the supplier that the product in question has been discontinued.

(c) There is an event of force majeure such as indicative extreme weather phenomena, strikes, or any other event outside our sphere of influence and control which may affect the transportation and delivery of your order.

In the above cases we will contact you to ask if you want us to deliver the order without the product that is delayed or unavailable, or to suggest an alternative, or to inform you of the delivery time of the product that is not immediate available.

In case you are not satisfied with our proposal, you have the right to cancel the order in part or in whole and to return any money you have paid.

In case of delay, you can contact the email info@special-price.gr, to declare your withdrawal of the entire order or part of it.

3. METHODS OF PAYMENT

3.1. Cash on delivery method – Payment upon receipt of the order.

When the employee of the courier company comes to your place to deliver your products, you pay in cash the value of your order and the costs that may arise (e.g. transport costs, cash on delivery), as indicated on the form you have received, to your email address.

3.2. Payment by Credit Card.

You can pay the value of your order and the costs that may arise, as indicated on your order form (eg shipping costs), by credit card or debit card (if a payment method is available).

3.3. Payment by deposit to a Bank Account.

You can pay the value of your order and the costs that may arise, by depositing into our company's bank account.

For your best service, please indicate your order code when depositing the amount.

3.4. Security.

special-price.gr does not manage the personal information, including credit card numbers and bank account numbers, of users who choose Payment by Credit Card, or Payment by deposit to a Bank Account.

These procedures are protected from any unauthorized access or disclosure, loss or misuse and alteration or destruction by the credit institutions processing the transactions.

The connection of users to special-price.gr is secure, because it uses SSL technology.

SSL technology relies on a key code to encrypt data before it is sent over the (SSL) connection.

The security control between the data and the Server is based on the unique key code, ensuring the integrity of the communication.

The SSL (Secure Sockets Layer) protocol is today the global standard on the Internet for certifying websites to web users and for encrypting data between web users and web servers.

The browsers Netscape Navigator, Internet Explorer, Mozilla Firefox, Opera, Safari support the SSL protocol and it is recommended to use them to connect to the special-price.gr website.

4. WITHDRAWAL – CANCELLATION OF ORDER

4.1. Conditions for exercising right.

You have a period of seven (7) days to withdraw from the purchase you may have made through our online store, without stating the reasons or providing us with any explanation (unnecessary withdrawal).

The right of withdrawal is exercised when you want to return the product you bought from our online store and get your money back.

The above period of seven (7) calendar days for the exercise of the right of withdrawal starts from the day after the day on which you or a person you may indicate to us as responsible for the receipt of your products (other than the carrier) obtains the physical possession of the purchased goods.

In the event that you have ordered more than one product with one order and which are delivered separately, the period for exercising the right of withdrawal in accordance with the above begins from the day after the day on which you or a person you may indicate to us as responsible for receiving the products you (other than the carrier) obtain physical possession of the last good.

4.2. Procedures for exercising a right.

In order to exercise the right of withdrawal, you must, before the expiration of the deadline for exercising it in accordance with the above, inform us of any decision you have made to withdraw from the Sales Contract we have concluded, with a clear statement of yours which you will send by e-mail at info@special-price.gr.

4.3. Obligations of the consumer upon withdrawal.

In order to comply with the withdrawal period, you must send us your declaration of exercise of your right of withdrawal, by e-mail to info@special-price.gr, before the expiry of the withdrawal period in accordance with the provisions herein.

It is expressly agreed that your notification of the exercise of the right of withdrawal is deemed to have reached us on the next business day after the Notice to us of the Withdrawal as set forth herein.

In the event of exercising the right of withdrawal in accordance with the above, you must return to us (at the address indicated herein) the product from which you are withdrawing from the purchase immediately, without undue delay.

For product returns, you bear the cost of returning the products, unless they are damaged or defective products that we have shipped to you, in which case the return cost is also borne by us.

4.4. Obligations of special-price.gr upon withdrawal.

If you withdraw from any of your purchases as set out herein, we will refund all monies received from you, excluding delivery charges (total of our transaction costs and the cost of returning the products to us) and any additional charges that are due to your choosing to pay for your order by cash on delivery, subject to what is expressly set out below.

The refund will be made immediately, without culpable delay and in any case no later than within ten (10) days from the date that special-price.gr receives the products you returned in accordance with the above and subject to the provisions of article II. C. 4.5.

The refund is made by crediting your bank account, which you will notify special-price.gr when exercising the right of withdrawal.

In any case, no additional costs will be charged for such a refund, unless the bank to which you wish to make the deposit is not one with which special-price.gr has an account.

4.5. Return products.

We are entitled to delay your refund until we have received back the goods you withdraw from the purchase in the same good condition in which you received them.

In case of withdrawal in accordance with the above, it is clarified that any products that you have purchased with a discount due to the purchase of the product from which you are withdrawing, you must return them together with the basic product from which you are withdrawing from the purchase, otherwise the withdrawal is considered as not exercised by you and therefore no obligation is created for us.

You acknowledge and agree that it is your responsibility for any reduction in the value of the products you return, which (reduction) occurs as a result of the management of said products on your part, except for that which is necessary to establish the nature and properties of the products.

However, it is clarified that in order to get your money back in the case of withdrawal, the product must be in the perfect condition received without damage and complete, in its original packaging and accompanied by all relevant documents and proof of purchase .

All products that are returned must be in perfect condition, not altered in any way and have their special tag, otherwise returns will NOT be accepted.

The returned product must be accompanied by all the necessary documents that you received upon receipt, otherwise special-price.gr will not receive them as long as you agree that the right of withdrawal has not been legally exercised and in accordance with the terms herein.

In the event of a return due to your miscalculation (color, size, etc.), the products are not exchanged for cash and the shipping and cash on delivery costs are borne by you.

That is, they are deducted from the original total amount of your purchase:

a) the total transport costs of our transaction and the cost of returning the products to us and the cost of cash on delivery, if the payment has been made by cash on delivery,

or,

b) the total transport costs of our transaction and the cost of returning the products to us, if the payment has been made WITHOUT cash on delivery.

The remaining money, from the original total purchase amount, is returned to you within 14 calendar days of receipt.

In the event of a return of proven defective products, the shipping costs are borne by us.

In the event that the product to be returned,

a) does not prove to be defective,

b) found to have been used,

c) its packaging is damaged,

returned to the buyer with transport costs borne by him.

5. REPLACEMENT – CHANGE OF PRODUCTS

You have the right to return the product you received within 7 calendar days from the date the order was shipped and request a replacement.

The return of the products for the purpose of replacing them, does not constitute an action of withdrawal on your part and therefore the provisions of article II. C. 4. herein do not apply.

By product change, we mean replacing the product with another variant (size, color, etc.), of the same product code.

Product changes are only made if product variants are available.

We do not accept changes or returns of products, with tampered packaging, or used, or generally altered in their original condition.

(1) In order to return one or more products, you should contact the courier company that delivered the package to you, stating that it is a return to special-price.gr, in order for it to receive the return package and route the procedure.

(2) Then place the item in its packaging with the barcode (if it has one) and its tag, the proof of order and fill in the form that we will have sent to your e-mail after prior consultation and deliver the parcel to the courier (courier).

(3) As soon as we receive the parcel, an availability check is carried out for the products you want to exchange. As long as the product/s are available, we will make the exchange and refund it to you.

In case any of the products are not available we will contact you to discuss together the replacement of your order.

In the case of exchange with a more expensive product, you pay the difference and the new cash-on-delivery cost. Of course you can avoid cash on delivery by depositing the difference in the bank.

In the event of a change of proven defective products, the shipping costs are borne by us.

In the event that the product to be exchanged is found to have been used, it is returned to the buyer with transport costs borne by him.

In case of exchange or return, the products must be in undamaged condition and must be accompanied by the proof of purchase.

Any change or return, not accompanied by the purchase document, will not be accepted.

It is expressly agreed that:

Products are replaced if the product to be replaced is returned to our Company in the same good condition as when you originally received it.

Our Company does not replace products that are dirty, damaged, damaged, or not accompanied by all the documents you received from us.

For any change or return, you must first contact us at info@special-price.gr.

III. RESPONSIBILITIES – OBLIGATIONS OF THE PARTIES

A. RESPONSIBILITY OF USERS OF THE WEBSITE AND CONSUMERS OF THE ELECTRONIC STORE

1. Sole Liability of User/Consumer.

You are solely and exclusively responsible for the legal use of the Website and Online Store and you are obliged to refrain from any illegal act and abusive behavior as well as from the adoption of illegal and unfair competition practices.

Participation as a member is only possible for natural or legal persons with full legal capacity. Minors (people under the age of 18) are excluded from becoming a Member.

You are solely responsible for the legality and correctness of the Information, Data and details you provide to special-price.gr, which the Company has no responsibility or obligation to check, unless this is imposed upon it after a complaint or by law.

2. Prohibited Uses.

It is forbidden to use the website and the online store special-price.gr to send in any way, publish, transmit any content that is illegal, threatening, offensive, defamatory, immoral, vulgar, obscene, promotes or expresses racial, ethnic or other discrimination , may cause damage to third parties in any way.

Any action or omission by you (a) infringes any patent, trademark, trade secret, copyright or other proprietary rights of both special-price.gr and third parties, (b) contains viruses or other software that may cause disruption , damage, destroy or interfere with the operation of any software or cause damage to the reputation and reputation of the Company of its Affiliates and Affiliated Companies and/or other users/members/consumers, or may violate any personal or other user data /members/consumers of this Website/Electronic Store.

Moreover, it is prohibited.

(a) Any access or attempted access to information and data (including personal data) that is trafficked through the Website and for which you have no authorization or authority to use.

(b) Accessing our Online Store for the purpose of creating or producing a product or service that competes with our own products/services.

(c) The facilitation in any way and by any means of third parties to gain access to the Data granted to special-price.gr by its members.

(d) Any form of Software piracy, hacking and/or interception, copying, analog/digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of derivative work of data (including personal data) and information, including and of the content and material (photos, graphics, texts, etc.) of the Website.

B. LIABILITY special-price.gr

1. Supplier Liability and Warranty.

The manufacturer of each product you purchase is responsible for any damage caused by a defect in their product. Any agreement limiting or exempting the producer from his liability is void.

If in doubt as to the identity of the producer of a product you have purchased from us, please let us know.

2. Special-price.gr liability for defects, loss.

special-price.gr has towards you all the obligations provided for in the Civil Code for the seller. Especially in the case of a defect in the product we sell you, you can (a) request its repair at no cost to you, unless this is impossible or requires disproportionate costs or (b) its replacement with another (see Section II.D.6 ) or (c) withdraw following the procedure found in Section I.D.5.2.

The above obligations of our Company cease in the event that the defect has been caused by you, or the product being returned has dirt, damage, abrasions, creases and generally creates the impression that it has been used beyond what is necessary to establish its suitability , or in a narrow or broad sense of force majeure.

In any case, the products must be accompanied by the necessary legalization documents and receipts. You should exercise your above-mentioned rights within seven (7) calendar days of receiving your products, and this period starts from the day after receipt and in any case within that period you should have returned the product to us.

In the event that we have executed your order incorrectly (wrong product, price, etc.), you must inform us immediately at the following contact details: Telephone: 24210 33383 or Email: info@special-price.gr.

We further inform you that the risk of loss or damage to the products rests with special-price.gr until you or a third party designated by you as competent to receive the products on your behalf (other than the carrier) has obtained physical possession of the goods, in which case this risk is also transferred to you.

However, the risk is transferred to you from the delivery of your purchased products to the carrier, if the carrier has been appointed by you to transport the goods and such option was not offered by special-price.gr, without prejudice to your rights against of the carrier.

3. Limitation of Warranties-Liability.

special-price.gr always acts in good faith and within the framework of what the law and these General Terms provide.

Accordingly, it has taken and continues to take all the necessary technical or other measures and make every possible effort in order for (a) the website and the online store to operate continuously and properly without problems, interruptions, delays, errors or mistakes, (b) the data/information granted and transmitted through this website on the one hand not to be altered and on the other hand to be protected by creating backup copies, since the security systems of this website are subject to limitations, (c) the technology used by itself or the servers (Servers) through which our online store is made available to Users that it does not contain viruses or other harmful components or software programs, however special-price.gr DOES NOT PROVIDE RELATED GUARANTEES for all of the above and is not obliged to compensate you, in in case you suffer any damage for the above reasons.

In addition, special-price.gr provides no guarantee (a) for the suitability, effectiveness, adequacy of its products in relation to the purpose for which you intend them and (b) for the correct and proper execution of the transactional obligations of the rest of its Users website and its services.

special-price.gr makes reasonable efforts for the maintenance and availability of its content.

Nevertheless, users accept that special-price.gr is entitled to modify and/or temporarily or permanently interrupt the whole or part of the website with and/or without warning to users, given that availability may be affected from users' equipment, from other communications networks, from the large number of people trying to use the website at the same time or from other causes.

Therefore, special-price.gr bears no responsibility for any kind of damage (positive, consequential, negligent, intra-contractual or other) arising from the inability of users to access it, the cessation of all or parts of it, the delay, non-delivery, interruption or poor quality of receiving its services or loss of their content, the existence of any kind of errors.

special-price.gr is not responsible for any technical problems that may occur to users when they attempt to access the website and during it and are related to the operation or compatibility of their own infrastructure with the use of the website.

Also, special-price.gr has no responsibility for acts or omissions of third parties and especially unauthorized interventions by third parties in products and/or services and/or information available through it.

In addition to what is expressly defined herein, special-price.gr bears no civil, criminal, or other liability towards you and/or any third party who derives rights from you, in the event that any of the above, during the use of the services or /and the products of this online store suffer direct, indirect, incidental, collateral financial or other damage, lost profits, due to: (a) errors, omissions, technical glitches, damage or malfunctions of the telecommunications networks, the Internet, the network site, the Internet Service Providers, (b) permanent or temporary shutdown of the website or some of its services and/or interruption of the supply of certain products through the online store, (c) events, situations, actions, actions and/or omissions of special-price.gr or third parties including other Users for whom special-price.gr does not provide guarantees and bears no obligation in accordance with the provisions of present, (c) information and other content that may be published and shared by third parties.

special-price.gr reserves the right to deliver the products in cases of force majeure.

special-price.gr reserves the right at any time to temporarily or permanently stop the operation of all or part of it for reasons of maintenance or upgrading or for any reason.

special-price.gr cannot provide any guarantee for the availability of the products, but guarantees the timely information of the final consumers about their unavailability, subject to the condition II.D.

special-price.gr is not responsible under any circumstances for your communication with the third party service providers who advertise or are advertised on special-price.gr and for any commercial transaction that may arise from the relationship between you.

The Website may include links to other websites.

special-price.gr should in no way be considered to endorse or accept the content or services of other websites that may be linked through links and expressly disclaims any responsibility for any content, privacy policy, quality of content and services.

In addition, special-price.gr bears no responsibility for any unavailability of these websites, their policy on the protection of your personal data, the quality and completeness of their information and services.

special-price.gr does not control and does not carry out any preventive control of the content and information published and communicated by third parties and bears no responsibility for them.

special-price.gr is only liable for fraud and gross negligence, in case of damage to you from information that special-price.gr or services it provides through the website.

special-price.gr is entitled to temporarily or permanently exclude a member at any time and without stating the reasons, i.e. to cancel/delete/impede the access and/or participation of a member (temporarily and/or permanently) without raising any claims against him special-price.gr. It goes without saying that this member is prohibited from becoming a member of special-price.gr again with the same or other information, unless special-price.gr expressly consents to this. To this end, the member consents to special-price.gr keeping his personal information in its system in order to be able to identify any subsequent attempt to register.

The above applies in particular (but not exclusively) in the event of a violation of the terms of use by the member, which in their entirety are recognized and acknowledged by the member as essential, in the event of a request from any Authority, Court, in the event of a complaint by a third party beneficiary of rights against the member.

special-price.gr reserves the right at any time, without reason and free of charge, to interrupt or stop the provision of its services and/or its operation permanently or temporarily without any obligation to inform the members beforehand. special-price.gr is only responsible for direct damages, which arise due to malice or gross negligence of special-price.gr.

Without prejudice to mandatory provisions, the responsibility of special-price.gr for direct damage due to slight negligence is expressly excluded, regardless of legal reason. The responsibility of special-price.gr for indirect or consequential damages is completely and expressly excluded - regardless of the reason.

IV. INTELLECTUAL PROPERTY RIGHTS

All the content of the web pages of this website, including images, graphics, photographs, designs, texts, services and products provided are the intellectual property of special-price.gr and are protected according to the relevant provisions of Greek law, European law and international contracts and treaties.

Any copying, analog/digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, part or all of the content of the website for any purpose, except for strictly personal use, is prohibited, unless special-price.gr give his consent in writing.

The names, images, logos and distinguishing features that represent special-price.gr and/or its online store and/or third parties contracted with them as well as their products or services are exclusive trademarks and distinguishing features of special- price.gr and are protected by Greek, Community and international laws on trademarks and industrial and intellectual property and unfair competition.

In any case, their appearance and display on the special-price.gr website should in no way be taken as a transfer or assignment of a license or right to use them.

VIII. FINAL PROVISIONS

A. FINAL TERMS

These General Terms constitute the final and only terms in force regarding the provision of the Service by the Company to the User and supersede any previous terms, contracts and agreements, written or oral, between the Company and the User regarding the use of the Service .

B. WAIVER

No delay, negligence or tolerance of the Company in enforcing compliance with any of the present conditions by the User, does not constitute a waiver or damage provided for in this right.

If any of the present conditions were to be deemed by any competent Court of the Authority to be invalid and consequently unenforceable, this condition will not invalidate the rest of the present conditions, which will remain in full force.

C. INVALIDITY OF TERMS

In the event that any part hereof is declared or determined by a court decision to be invalid, such invalidity will not affect the validity of the remaining part hereof, which will remain in effect as if these General Terms had been executed with the invalid part deleted.

The Company will endeavor to replace any invalid term, with a new valid term, the effect of which will be the closest equivalent to the voided one.

D. APPLICABLE LAW - JURISDICTION

Any dispute between the contracting parties regarding the application, interpretation, invalidity of the terms of the contract, the existence or non-existence of rights and obligations of the contracting parties by contract or tort, is interpreted in accordance with Greek laws and is subject to the exclusive jurisdiction of the substantively competent courts of of the city of Volos, to whose jurisdiction the parties voluntarily submit from today.

Alternatively, the solution of out-of-court settlement through the European Alternative Dispute Resolution Body is proposed.

In accordance with Directive 2013/11/EC, which was incorporated in Greece with Decree-Law 70330/2015, the possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution (ADR) process throughout the European Union is now provided for.

If the customer has the status of a consumer (i.e. a natural person acting in a non-professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR procedure through the single EU-wide platform for electronic dispute resolution (platform ODR) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

E. COMPLAINT POLICY – AFTER SALES CUSTOMER SUPPORT

You can contact special-price.gr at info@special-price.gr quoting your name and order code